February
24, 2000: Program Recap
What
Are the New OD Skills and Paradigms? Bruce Mabee, MSOD and John Cooper,
MSOD
Recap by David Jewell
Are your paradigms and skills
relevant to today's chaotic business environment? Is the OD "operating
system" outdated for today's chaotic business world? Are "new and improved
tools" just window dressing for proven OD principles? Bruce Mabee,
OD consultant of 25 years and John Cooper, President of John Cooper &
Associates, Inc., led the group in this exploration.
Before they got into OD principles,
John and Bruce revealed the risks they felt in challenging fundamental
beliefs in front of the OD Community, and John reviewed what "paradigm
shift" means:
Paradigm, from the Horse's
Mouth. Thomas Kuhn made the word popular in his book The Structure of Scientific
Revolutions (1962). Kuhn defines paradigm as a fundamental world view,
from which spring theories, mental models, and actions. Paradigms, or deeply
held beliefs, are difficult to question because they provide the lens through
which we see the world. We grow from one paradigm to another by an uncomfortable
process of discovering "anomalies" (things that don't fit) that seem to
challenge the prevailing view. Of course, a crisis erupts until a new paradigm
resolves it all.
"Old & New" OD Principles.
Bruce presented three principles to represent the basic OD paradigm - and
changes in these principles based on his experience of current, effective
OD practices. Here is a quick comparison:
Traditional OD Principle
Alternative OD Principle OD targets Internal Social System and culture.
Intact work teams are the base of organization, so the OD purpose is to
get them aligned with each other. OD targets external environment
and business forces. Improvement means building institutions that survive
and serve the world around them. Action Research is a planned sequence
of phases that occur in linear order, one at a time, like traditional problem
solving. Intervention is designed after feedback and diagnosis.
Action Research is an intertwined dance of diagnosis and intervention.
Real-life business process works like a coin sorter - action at the center.
"Diagnosis first," can be hazardous if conditions change by the minute.
OD consists of a finite list of human behavioral based interventions such
as Training, Team Building, Conflict Management, Strategic Planning, Re-Structuring…
Open consensus of the team leads to performance. There
is no prescribed set of OD interventions. We can use interventions from
a variety of disciplines including financial, technological, and engineering
as well as the traditional human behavior field.
The group brainstormed how
OD has progressed over the years. John led an exercise to help individuals
discover and examine one's own paradigm. The group became quite energized
in several dialogues about how their paradigms affect their practice and
skills.
It appeared that the paradigm
behind OD practices has shifted for some, but certainly not fully for all.
Lucky for us, Dr. Kuhn says that's just normal for paradigm shifting! |