ODNC
Skill Builder #2
TOPIC:
Navigating Conflict: The Journey to Resolution
Friday,
December 6, 2002
Speaker:
Toni Hupp
Topic:
Navigating Conflict: The Journey to Resolution
Date:
Friday, December 6, 2002
Time:
1 to 5 pm
Location:
Loyola University's Downtown Campus, 25 East Pearson, Room 1255
Cost:
$25
RSVP:
Registration is limited to the first 20 people to sign up by calling ODNChicago
at 773-561-4919.
How
many times have you been asked to help clients move forward only to find
out later that you're dealing with opponents who each secretly hope that
you'll "fix" the "other side"? What do you do? Address the
real issues or "tap dance" around them and leave critical questions unresolved?
Chances are the value that you add as an OD consultant will depend on your
ability to surface touchy issues and provide a path through the hard work
of resolution. In this session, you'll learn how to guide clients
along that path.
Agenda:
You'll
learn how to:
-
Establish
a safe container.
-
Guide
dialogue so that parties to the conflict "unpack their closets" and uncover
underlying interests.
-
Brainstorm
and reality test options so that parties take turns seeing the world from
each other's shoes.
-
Negotiate
agreement so that parties can move forward without anxiety about unfinished
business.
-
Confirm
the resolution so that each party walks away with the same understanding
of what they've agreed to.
Biographic
Profile:
After
working with Toni Hupp,
clients say they're able to take more effective action because they learn
how to bring competing interests together, dig out of entrenched patterns,
and engage the energies of stakeholders system-wide. Toni is an award-winning
mediator, coach, and consultant (she received the 1999 Individual Excellence
Award from the Association of Quality and Participation). Clients have
included: Sears, Amoco, Chicago Tribune, Soft Sheen, Commonwealth Edison,
Bank of America, Spiegel, Landscape Forms, FGM Incorporated, US Postal
Service, Illinois Department of Public Aid, and Elk Grove Park District.
She
has spent more than 15 years coaching leaders, professionals and HR specialists
on how to handle conflict, assume new roles, manage transitions, and change
recurring patterns. She has been trained in mediation by the Center
for Conflict Resolution and the Mennonite Peace Foundation. She is
founder of Organizations by Design, Adjunct Faculty in Management and Organizational
Behavior at Benedictine University, and author of Designing Work Groups,
Jobs and Work Flow. Her website lists and reviews resources for conflict
resolution at www.organizationsbydesign.com
ODNC
December Downtown Monthly Meeting
Thursday, December
12, 2002
Where:
Harris Bank, 111. W. Monroe, 20th Floor, (20C), Chicago
Agenda:
6 to 7 pm, Open Space; 7 to 9 pm, Program
Cost:
Free to members, $15 for Nonmembers
RSVP:
Unnecessary
Renewal
Night
1.
Where to take our career next
2.
Coaching each other
3.
Book discussion: Why Don’t You Want What I Want, Maurer
4.
Massage
5.
Reiki |
