As an OD professional you know that having good Emotional 
Intelligence skills is important for the executives and leaders with whom you work.  In this advanced session, learn how you can use the Service-Profit (Value) Chain as a tool in explaining the importance and impact of developing Emotional Competence in language your clients can understand.  Find out how to explain the importance of emotions to change effectiveness, leadership, conflict resolution, teamwork, performance, and more.  Examine a variety of measured results that can help you make the case ("sell the soft stuff") for development of these critical abilities for individuals and teams in your organization.  Based on our 9 years of teaching applied Emotional Intelligence skills with different types of organizations we'll tell you what works and what doesn't.  Receive a checklist that will enable you to identify EI programs in the marketplace that will actually produce business results from those that won't

About The Presenters
Byron Stock is an expert in teaching applied Emotional Intelligence skills.  He is a self-proclaimed "recovering engineer" and has focused his training and consulting practice solely on applied Emotional Intelligence development since 1995.  He has facilitated more than 40 workshops and given more than 180 presentations on the subject to corporate and government clients in the U.S., Canada, Mexico, and Australia.  He is published on the subject of Emotional Intelligence in Corporate Board magazine, Global CEO, Performance Improvement, and others.

Jane Shuman pioneered a model for building Emotional Intelligence that combines classroom training with personalized coaching, ensuring that each person develops skills relevant to his or her work and personal life.  Jane's background includes a 20 year career as a college faculty member, 10 years as a corporate consultant/trainer and professional speaker.  She is a past president of the Illinois Chapter of the National Speakers Association.  Jane has facilitated over 30 skill-based workshops and 30 presentations on Emotional Intelligence.