Editor's Welcome During these dog days of summer, perhaps you needed some stimulation to get you excited about your work. This issue of the ODNC Beacon is just the ticket. Read about what the ODN Chicago Board has in store for you in the 2003-2004 Board Activity Update, below. Moving On After an OD Nightmare invites you to discuss the challenges of those awful moments when the unthinkable happens-an OD disaster (Page 2). Are you interested in being a mentor or in being mentored? Mentoring Reborn outlines a revived mentoring program for ODN Chicago members. Read about it on Page 3. Have you applied for the ODNC Impact Awards? It's not too late! Get visibility and recognition for your great OD work. See the article on Page 2. Add a new tool to your repertoire. David Jewell tells us about a diagnostic process for visualizing individual, team, and organization potential in Revealing the Future Through Our Values, on Page 4. Plus we have the usual updates on what's happening in OD in Chicago. Enjoy! -Christine Buss, Editor 2003-2004 Board Activity Update Dear Members: Your new board has met for the first time together and we are excited about the coming year. We are committed to two things: serving our membership and working to enhance the profile of OD and ODN throughout the Chicago area. This work will take several forms including: o An awards program designed to focus the attention of the business community on how professional OD practice can improve business results (See below) o Publicity and focus on successful OD projects in the Chicagoland area o A continued commitment to monthly programs in the suburbs as well as the city o A renewed emphasis on professional connectivity and networking during meetings and events o Unique programs with cutting edge presenters and ongoing opportunities to explore applications and ideas with panels and peers o An ongoing offering of top special events beginning with an all day session with Dick Axelrod in the fall o This quarterly ODN Beacon journal of OD ideas, events, and case studies o Renewed opportunities to employ OD in community service o A revamped mentoring program (See page 3) o Connections to city-wide special interest Professional Development Networks (PDNs) and activities of interest to members (See Page 7) o And more As always, we need your ideas and energy. If you want to write, there are opportunities on the Beacon and in support of programs. If you'd like to help out on programs and have ideas, we need your participation. If you would like to meet people as they arrive at meetings, we welcome you at the welcome desk. We feel the membership at large has great ideas on how to make ODN better, stronger and more supportive of us all. We are eager to see you because we're better together! Looking forward to the coming year--- Neesa Sweet Joe Merton Co-Chairs Moving On After an OD Nightmare It can happen in a heartbeat. The jaw-dropping, heart-stopping, brain-numbing event that can't be described in any other way. It's a NIGHTMARE! Picture this: An international company struggling to survive in a brutally competitive environment elects a new Chairman with strong roots in the business and a dynamic plan to simplify jobs, save money and improve productivity. Not only that, he models the behavior he is seeking from employees by agreeing to work for $1.00 a year. It adds to his credibility when he goes to employees and unions asking for voluntary pay cuts that add up to $1.8 billion in savings...the strong medicine required to keep the business viable. And it works until that day the union finds out that he and the other officers are in line for "double your pay" bonuses and bankruptcy-proof pensions. Couldn't happen? The company is American Airlines. The CEO was Donald Carty. Picture this: The nation's post office became the focus of bioterrorism attacks which surfaced after anthrax killed 18 workers as well as several customers who received contaminated mail from one of 23 infected facilities. Workers became "guinea pigs" as the nation grappled with the threat. And then a contaminated letter was sent to a prominent Senator leading to immediate evacuation, testing and treatment on Capitol Hill. Suddenly the week it took to provide treatment to postal workers after anthrax was discovered became an issue of disparity between labor and management. Couldn't happen? The U.S. Post Office is still working to repair workers' trust in governmental agencies. On the surface, these two "nightmares" don't appear to be related. But they do share two common themes: unilateral management and a severe disconnection between management and employees. What would you do to address these cases? Have you ever seen anything like this? How often do you think this happens? We'd like to hear from you. This month, ODNC is launching the "Moving On After the Nightmare" column to shed some light on how you survive when the unthinkable happens. We encourage you to share your nightmare (no names or company identification will be used). We'll solicit some expert comments as well as "tales from the front" to give you ideas about possible next steps. Here are some responses to this month's stories: In my experience, when I drill deep enough, I find no inherent disagreement between people. However, I often have to broaden my own understanding to recognize our commonality. How do you see your own economic background has influenced your thinking? When you encounter others who think differently, what are the stories behind those differences. David Jewell I call these situations "Oh my God!" moments. My first reaction is usually "What did I do or not do to prevent this situation?" However I've learned from experience that the crux of these issues and opportunities is within the organizational context. So I say to others, "Let's talk!" Deborah Shearer, Ph.D. We also invite you to comment on the nightmare scenarios you read about in the Beacon. We'd like to know which nightmares get replayed most often, and how you have addressed those issues successfully. Our focus is finding the embers of success in the ashes of your worst nightmare. By comparing notes, we can all be more prepared and increasingly effective. Send your stories and comments to me by e-mail at: KANDAN2000@aol.com. Just put "Moving On After the Nightmare" in the subject line. It's time to bring our nightmares out of the darkness! Katharine Nathan, MA, MSOD Founder, Nathan Consulting Group Tips and Tricks "Here is one approach used by Barbara Waugh, a 14-year veteran of Hewlett- Packard. She helps people in this huge, highly respected, and sometimes complacent organization to communicate more, to collaborate more, and to innovate more. And the way she does so is original and exciting. "I'm often introduced as being 'in charge' of change," she says. "I'm not in charge of anything. My role is to create mirrors that show the whole what the parts are doing -- through coffee talks and small meetings, through building a network, through bringing people together who have similar or complementary ideas." Waugh makes change by making connections -- a process that she calls "amplifying the positive deviants." (When's the last time you saw that term in a reengineering manual?) "The '60s way of doing things," she says, "was to identify a very complicated organization, pick out its worst elements, and go after them. You'd attack them." Today she takes the opposite approach: "You seek out the positive deviants and support them. You feed them; you give them resources and visibility." Excerpted from FAST COMPANY Issue 20|December 1998, Page 146 The 2003 ODNC Impact Awards Efficiency. Improved ROI. Stronger managers. Streamlined processes. These are just some of the benefits OD can deliver to an organization. It's time we recognized the professionals who are making it happen. That's why ODNC is launching the 2003 Impact Awards program. The first entries are already in! Get in on the action before the September 1, 2003 deadline. The application form is online at the ODNC website: http://www.odnetwork.org/odnc/ Just click on the "2003 Impact Awards" button and you're there. Eligibility Participating organizations may enter in one of two categories: Category A (for profit corporations, partnerships and organizations dedicated to generating return on investment); or Category B (not-for-profit organizations, education or governmental entities.) Applicants must operate in the greater Chicago metropolitan area (Cook, Lake, McHenry, Kane, Du Page, De Kalb, Kendall, Grundy, Will, and Kankakee counties). The initiative must have been launched within the past 18 months and still be operating/or producing results in 2003. Consulting organizations are not eligible for the award for client projects, although they are encouraged to apply for interventions within their own company. Consulting organizations are also encouraged to solicit client applications. Be part of this compelling showcase of OD results. It's time we started letting people know how we add value to organizations throughout the Chicago area. ODN Chicago Mentoring Reborn William Bridges' change model identifies three stages of transition: · Ending · Confusion / Chaos · New Beginning This pattern is evident in nature's rhythms, as well as our personal and professional lives. So too, it would appear, ODNC's successful mentoring program has been evolving through this cycle. Once highly acclaimed, this successful program seemed to fade away as its participants were drawn to other commitments. Now, as an outgrowth of the interest expressed at its AI Summit, ODNC's mentoring program is preparing to reemerge. We are presently gathering data to verify that a critical mass exists, and to ensure that the program is tailored to our current needs. Among the growth opportunities being considered is an upcoming regular monthly meeting or a special event designed specifically to facilitate learning around mentoring. Questions to be addressed would include: · How does "Mentoring" differ from "Coaching"? · How can a mentoring / protégé relationship create energy? · What are the upsides and downsides to mentoring? · Even though I'm new to OD, what do I have to offer as a mentor? · As a seasoned OD professional, can I still benefit from being a protégé? · What's the most effective way to match mentor & protégé? The direction we take will be guided by feedback from our membership. Your questions, comments, and thoughts about ODNC's mentoring program (or mentoring in general) will be welcomed by ODNC Board Member Ross Schifo. Please contact him directly at HPInnovations@ameritech.net. Revealing the Future Through Our Values The ODN Chicago program in Chicago for June was entitled, "Revealing the Future Through Our Values: A diagnostic process used to visualize individual, team and organizational potential." It featured speaker David Jewell, Employee & Organization Development at Peoples Energy. David's presentation introduced a relatively new assessment process and set of tools called NetTPS. The instrument is on the web -- hence Net; and TPS stands for The Potentia System. The NetTPS process is a diagnostic exploration that assists clients (individuals or teams) working with succession planning, career coaching, talent management, and improving productivity. NetTPS originated in England, developed by Adrian Savage, who has over the last 25 years researched how people use their potential. The original process began with a day-long interview with each client divided into two parts: In the morning the client worked out his/her values, and the motivations beneath those values, using forced sorts. In the afternoon the consultant did a series of role plays while the client made rapid-fire judgments and decisions. After each session the coach/consultant used the results to guide an exploratory conversation about the client's potential. NetTPS uses the same values process. Instead of a role play, the web-based process explores the client's habit patterns--habits of thinking and action, which either support or impede the client in reaching her/his potential. Again, values and habits instruments become grounds for the consultant and client to explore possibilities. At the ODN/Chicago downtown members meeting, each person worked with a set of value and motivation cards to answer a series of questions about past, present and future choices and record their answers. Then, the group became the coach to work with David's real results and help him identify how his values and motivations molded the career and life choices he was making. One of the key results of the NetTPS process is noticing how David does and doesn't prefer to work in order to get results. The conversation between David and his impromptu coaches at the ODN/C meeting revealed that he tends to put a lot of emphasis on analysis of data and relationships, (no surprise there) but resists "busy work." An avenue for achieving his potential that came out of the conversation has been to develop a series of listening projects that work from the assumption that people can be "listened into action." Ask David about these next time you see him at an ODN/Chicago meeting. -David Jewell Our Members Recommend... Here are upcoming events in the Chicago area that you might be interested in. Event Title: 2003 OD Network Annual Conference Topic: Sustainable Organizations: Creating New Possibilities For Ourselves, Our Clients, and Our World Location: Portland, OR Dates: • Pre-conference Intensives, October 10-12 • Conference, October 12-15 • Post-conference Intensives, October 16 For more information: Go to www.odnetwork.org/conf2003. Early bird registration ends August 3. Event Title: University of Chicago, Graham School Leadership Arts Certificate Interview Topic: Meet with a coach to see if this intense program for experienced leaders is for you. Location: Call to arrange. Your site or Gleacher Center at 450 N. City Front Plaza Date: Between August 1 and September 1 Time: Call to arrange Contact information: Barbara Golden, 773-702-1723, bgolden@uchicago.edu Event Title: Open-House for the OD Programs at Benedictine University Topic: Benedictine University will host open houses for the following Programs • MS in Management & Organizational Behavior • One-Year Accelerated MS in Management and Organizational Behavior, concentration in OD • Ph.D. Program in OD Location: Krasa Center, 2nd floor Dates: Saturday, August 10 from 12 pm - to 2.30 pm, Monday, September 8 from 6.30 pm-8.30 pm. Contact information: Ulf Bengtsson at 630 829 6223, or via e-mail Ubengtsson@ben.edu Event Title: Chicago Organizational Development Institute Chapter (CODIC) Topic: "The ABCs of O.D. Interventions: Making sense of AI, BPR, CRM, ERP, GPS, KM, OL, ST & etc..." Location: Krasa Center of Benedictine University in Lisle, IL Date: Saturday, Sept. 6 Time: 9:00 am until Noon Contact Information: go to www.codic.us or contact the Program Chair, Felicia Drommerhausen, Felicia.Drommerhausen@pearson.com or Education Chair, Bob Roberts, 630.920.9575, roberts.bob@comcast.net See also... the Polarity Management Certification course (Page 5) and the O.D. Institute's upcoming events (Page 6). Welcome to New Members! We'd like to welcome those members who joined recently. Please take the opportunity to get to know . Notice that several of our new members have gotten (literally!) "on board" right away! Leslie Berger Principal Idea Resources, Inc. Glencoe, IL (847) 835-7878 Leslie@LeslieBerger.com Marilyn J. Carter (New Board Member!) Audit Relationship Manager BP America, Inc. Warrenville, IL (630) 821-2084 carterm1@bp.com Rita D. Izaguirre Consultant Park Ridge, IL (847) 696-9281 ritaI@sbcglobal.net Lynn A. Montei President Lynn Montei Associates Elmhurst, IL (630) 834-4442 lmontei@ameritech.net Lori Muehling (New Board Member!) Dir, HR & Leadership Org Effect Motorola Schaumburg, IL (847) 576-3343 lori.muehling@motorola.com Jennifer L. Penny Sr HRIS Analyst Equity REsidential Chicago, IL (312) 928-1376 jpenny@egrworld.com Peg Ross Principal Gregory Ross Consulting Western Springs, IL (708) 246-0413 peg_ross@sbcglobal.net Carol J. Ryan CJR Consulting Chicago, IL (773) 281-1464 cjryanconsult@aol.com Nancy Seth Principal Seth Consulting Palatine, IL (847) 202-8256 ncseth@msn.com Deborah Shearer (New Board Member!) Woodridge, IL (630) 910-8604 deborahshearer@sbcglobal.net Lisa Steinhardt Capital Campaign Assistant SOS Children's Villages-Illinois Chicago, IL (312) 541-8173 lsteinhardt@sosillinois.org Patricia Svare Managing Director The Chatfield Group Glenview, IL (847) 657-9703 pjsvare@chatfieldgroup.com Alan Thiemann, MBA, SPHR Buffalo Grove, IL athiemann@aol.com Suzanne Weiss Evanston, IL (847) 491-9248 weissmueller@mac.com Gina Wylie (New Board Member!) Chicago, IL (773) 281-4392 gina@ginawylie.com Polarity Management Certification for Consultants, Internals, Clients So many ODNCers benefited from our two days of training on Polarity Management with Barry Johnson that Barry has created an opportunity for a limited number of people to become certified in Polarity Management through a 4 day Consultant Development Intensive offered in Chicago in conjunction with ODNC. This course, similar to the course Barry offers in Grand Rapids, MI will follow this sequence: · Computer program introduction · 2 days training August 25-26 · Application with phone consultation · 2 days training November 18-19 Cost: $1500 The overall experience is designed to develop internal and external resources skilled in teaching and helping others address critical organizational issues through Polarity Management. In contrast to a typical "train-the-trainer", this is not a course with rigid content and design. Rather, Barry seeks to ground participants in the principles of PM so they can apply it to issues in their own work as the issues emerge. The degree to which the course is consultation or training focused is decided in collaboration with the client organization and/or the external consultants involved. There will be time for participants to learn experientially and to recognize their own strengths and limitations as a consultant/trainer in Polarity Management. The group will be limited to 12 people to allow both a rich variety of experience and perceptions; as well as concentrated attention on individual needs. External consultants can come to the course with internal resources from a client. This is a way to develop your skills, develop internal resources and make progress on a significant client issues all in one process. If you'd like to explore this opportunity over the phone, you can arrange to talk with Barry by calling 616-233-2391. Invitations from the O. D. Institute RESEARCH/STUDY TEAM ON NONVIOLENT CHANGE MAY 16-18, 2004 CHICAGO, ILLINOIS Call for Presentations: You are invited to make a presentation at The 19th Annual Meeting of the international, interorganizational, interdisciplinary Research/Study Team on Nonviolent Large Systems Change being held May 16-18, 2004 in Chicago, Illinois. We are looking for individuals and organizations that are interested in finding nonviolent ways to solve conflict. Pete Njoku, founder of The Nigeria O.D. Network is planning to bring a delegation from Nigeria to discuss how to eliminate the caste system and slavery without violence. Registration for this meeting is free as a contribution from The O.D. Institute towards building a world more at peace. 34TH INFORMATION EXCHANGE MAY 18-21, 2004 CHICAGO, ILLINOIS Call for Presentations: You are invited to make a presentation at The 34th Annual Information Exchange on "What Is New in Organization Development and Human Resource Development" being held May 18-21, 2004 in Chicago, Illinois. Registration before October 15th is $150 for 2003-2004 members of The O.D. Institute and $210 for nonmembers. (A membership is $110 and includes $345 in benefits.) Co-Chairs for The 34th Annual Information Exchange are Debbie Pastors, RODC and Ross Schifo, RODP. Various site possibilities are being explored. The 34th Annual Information Exchange will begin on Tuesday evening May 18th with a community building trust building exercise. It will end on Friday afternoon May 21st following the Awards Luncheon. At the Awards Luncheon, The O.D. Institute will give The Jack Gibb Award of $1000 for the best presentation by a fulltime student not working full time, a $2,000 award for the most outstanding O.D. article of the year and awards for the most outstanding O.D. projects of the year. We hope you can join us for this year's 34th Annual Information Exchange in Chicago, Illinois May 18-21, 2004.To register for the conference and for additional information, please contact The O.D. Institute at: Don@odinstitute.org or visit our homepage at: http://odinstitute.org. 24TH O.D. WORLD CONGRESS JULY 12-17, 2004 LAW UNIVERSITY OF LITHUANIA VILNIUS, LITHUANIA Call for Presentations: You are invited to make a presentation at The 24th O.D. World Congress being held July 12-17, 2004 at Law University in Vilnius, Lithuania. The Chairmen for The 24th O.D. World Congress are Prof. Alvydas Pumputis, Rector, and Dr. Vladimir Obrastov who was Chairman of The 12th O.D. World Congress held in Palanga, Lithuania in 1992. Registration before October 15th is only US$150 for 2003-2004 members of The O.D. Institute and US$210 for non members. .A single room at the university cottage is US$20/night but they only have 20 rooms. They will arrange for the overflow to stay at a local hotel for US$30/night. Three meals and coffee breaks included is US$30per day. Room reservations can be made with Mrs. Giedre Raciene, Director, Center for International Relations and Studies, Law University of Lithuania, Ateities G. 26, LT-2057, Lithuania. Tel: 370 5 2714 522. E-mail: inter@LTU.Lt If you would prefer to stay at a local hotel, the cost of a single room is US$30/night. The 24th O.D. World Congress will begin on Monday evening July 12, 2004 with a community trust building exercise and end Saturday noon July 17th after lunch. You will not want to miss this unusual educational opportunity to meet and learn from O.D. people worldwide. For Congress registration and more information, please contact The O.D. Institute at: Don@odinstitute.org or visit our homepage at: www.odinstitute.org. O.D. NETWORKS WORLDWIDE JULY 17, 2004 LAW UNIVERSITY OF LITHUANIA VILNIUS, LITHUANIA Call for Presentations: You are invited to make a presentation at The 14th Annual Meeting of O.D. Networks Worldwide. We will meet to discuss how we might be more helpful to one another and to discuss where we might like to meet next year. Registration for this meeting is free as a contribution from The O.D. Institute towards building the field of O.D. into a profession and building a worldwide network of O.D. people who share information with one another. PDN Update OD Interventions Learning Community - NEW!!! Convener: Eleanor Alandy (837) 402-2013 This PDN focuses on OD interventions of particular interest to the community. It will be a forum to share our knowledge, experience, and expertise. Potential topics include Dialogue, Open Space Technology, and Culture Change. Corporate University PDN - NEW!!! Conveners: Naomi Berkove (773) 247-3663 This PDN provides a forum for professionals involved with corporate universities to share information and network. Careers in Transition Convener: John Grobe (708) 771-2445 Next Meeting: Monday, Aug 25, 6:00 to 7:30 PM Location: Crossroads Center at the Career Transitions Center (room 21), 711 West Monroe, Chicago Careers in Transition - West Convener: Mike Baker (630) 653-5600 Next Meeting: Monday, Oct 20, 10:00 to 11:30 AM Location: 4320 Winfield Road in Warrenville Topic: How to keep your energy up during job search. Consulting Convener: Stephen Harap (630) 852-0223 Join the virtual forum at: http://groups.yahoo.com/group/ConsultingPDN Creativity/Innovation (Virtual) Convener: Harry Higinbotham (708) 798-2019 Meets virtually at: http://groups.yahoo.com/group/CIPDN HRDI - Alumni Convener: Jim Krueger (312) 578-8275 x5023 Instructional Technology (Virtual) Convener: Mike Kemmler (847) 530-2399 To Join: Subscribe at: tech-pdn-subscribe@ yahoogroups.com. Internal Consulting Conveners: Mike Herron (312) 444-3409, Mike_Herron@notes.ntrs.com, and Matt Vosmik Next Meeting: Friday, Sept 19, 7:30 to 9:00 AM Location: Northern Trust Bank, 181 West Madison, 7th floor, Chicago (Room Number to be posted in elevator lobby). BYOB (Bring Your Own Breakfast). RSVP to Mike Herron. Lake Forest/LakeBluff/Northern Suburbs Conveners: Howard Prager, hprager@lfgsm.edu Ken Phillips & Kristin Phillips Next Meeting: Contact Howard Prager for meeting topic and location. Leadership & Coaching Convener: Ed Johnson (847) 705-0498 Next Meetings: Chicago - 2nd Thursday of each month, 12:00 to 2:00 PM Argosy Univ./Chicago, Two First National Plaza, 20 S. Clark St., 3rd Fl. (312) 201-0200 Rolling Meadows - 1st Thursday of every other month; next meeting is in September, 12:00 to 2:00 PM Argosy Univ./Chicago Northwest, One Continental Towers, 1701 Golf Rd., Ste. 101, Rolling Meadows, IL (847) 290-7400 Ongoing Learning Group Convener: Don Sandel (847) 700-5125 Professionally Speaking & Facilitating Convener: Deb Kowalczyk (773) 784-3052 Next Meeting: Thursday, Sept 18, 6:30 to 8:30 PM Location: Chicago North Side; call for directions Topic: Accent Modification: Professional, Productive, and Politically Correct "...what is the essence of OD? What makes it OD, and not training, HRD, or management consulting? E.g., what makes an apple an apple and not an orange? What aspects of OD are simply nice to have and which are a necessity? I.e., what characteristics, when present, indicate that "OD" is being practiced, but when absent, indicate that it is not?" From "OD in Ten Words or Less-Adding Lightness to the Definitions of Organization Development" by Ross Schifo, RODP. Soon to be published in the OD Journal. What is ODN Chicago? Our vision is to be known as a dynamic center for renewal for Organization Development (OD) practitioners. Operating since 1975, ODN Chicago is an independent network committed to helping its members develop their effectiveness in improving organizations. We offer opportunities for professional education and development, as well as the active exchange of experience, support and new ideas. Our members include internal and external consultants, corporate managers and specialists, trainers, academics, human resource personnel, and other professionals interested in making their organization, department, or team more effective. We work in a wide variety of environments including business, academic, government, and non-profit. Similarly, our members bring an array of industry and work experience from banking to utilities and from corporate conglomerates to local community organizations 2003/2004 Board of Directors Co-Chairs Neesa Sweet, (847) 266-2677 Joe Merton, (773) 399-8945 Secretary Deborah Shearer, (630) 910-8604 Treasurer Marilyn Carter, (630) 821-2084 Directors Learning Team Barbara Golden, (773) 702-1723 David Jewell, (312) 240-7135 Dennis Kleper, (847) 677-5353 Wayne Kriemelmeyer, (630) 623-3803 Lori Muehling, (847) 576-3343 Communications Team Christine Buss, (630) 416-6210 Svea Christensen, (773) 395-6200 Kathryn Nathan, (773) 251-3334 Jim Picard, (773) 531-7188 Membership Participation Team Malcolm Fraser, (847) 291-6092 Don Kumler, (708) 386-0653 Ross Schifo, (708) 837-0105-Mentoring Jim Sweet, (630) 416-6058 Gina Wylie, (773) 281-4392-Comm. Service Past President/Advisors Dee Burman, (847) 432-4117 Bruce Mabee, (630) 960-0425 Be a Contributor! Have something you'd like to share with the OD community? Maybe you have some great work you'd like to celebrate or some idea you'd like to socialize. What do you know that we'd all benefit from? Send stories between 500 and 800 words as text or Word file to the Editors. Feedback Please! We're always eager to hear what you think about the Beacon. Please send us verbose email with lots of feedback! We continue to improve with your help! Send comments to: Christine Buss at Christine@cmbuss.com And Neesa Sweet at NeesaS@aol.com