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2017 Annual Conference

Concurrent Sessions

The Call of Our Time: OD Innovating for Impact

Sunday, 3:30 PM – 5:00 PM

Innovation

How to Find and Engage Your Organization's "Hidden Assets"

Inside every community and organization are "hidden assets." These assets are the voices of individuals and groups that reside outside of the organization's dominant culture(s). They are usually hidden because the dominant culture, rooted in the history of the organization and even in the history of our society, have contributed to or even encouraged their hiding. Finding and engaging these assets is first and foremost the work of those who make up the dominant culture. No less important is the work of those who fall outside of this culture — and their work and the revealing and valuing of their voice is supported when the dominant culture shifts to create a space for their voices to be heard and appreciated. The presenters will share the work, frameworks, and tools that helped them find and engage new voices inside of a community desperate for innovation and transformation.

Presented by: Dan Roller, PsyD, MEd, Managing Director, Acris Project — USA; Melanie Funchess, Partner, Acris Project — USA

Collective Action

Transform Conflict and Power Imbalances in Groups, Communities and World using Theatre for Social Change

Use popular education based theatre techniques developed by Augusto Boal to explore conflict, oppression and imbalances of power. Learn simple exercises and techniques that can be used to identify, explore and transform power differences, oppressive relations and situations. Create short problem posing scenarios that depict common conflicts to transform and practice proposing alternative strategies for resolving these conflicts. Participants will choose two problem-posing role-plays to present at a separate Forum Theatre Session for a larger audience. The audience will be given the chance to observe and then intervene in the problem posing role-plays by replacing the protagonist and demonstrating alternative strategies for resolving the conflict and imbalance of power. Following each intervention, the audience will discuss and decide if these strategies are effective leading to a larger discussion of the issues raised.

Presented by: Linda A. Provenza, Founder and Principal, Strategies for Change, Inc — USA


Innovation

The Four Pillars of Creative Leadership: How to Innovate in a Complex World

Today's complex business environment calls for OD practitioners to practice Creative Leadership — the ability and willingness to view problems from new angles, explore unfamiliar paths and navigate ambiguity rather than resist it. In this session, participants will immerse themselves in four distinct but interrelated dimensions of creative leadership — spontaneity, vision, curiosity, and simplicity. Drawing from the work of artists, scientists, and business leaders, we will discuss how to leverage these concepts in the workplace to shake off old paradigms and foster more innovative thinking. But this is no abstract topic — attendees will learn and try out powerful strategies for unleashing their ability to lead with courage, change with confidence, and face an uncertain future with their creative and critical thinking skills fully engaged.

Presented by: Michael Brenner, EdD, President, Right Chord Leadership — USA

Technology

Using AI to Create Coordinated Action around More Valuable Goals

The management science of Alignment Optimization identified there are two categories of alignment, four types of alignment, four states of alignment, three alignment measures that predict a group's success, and three reasons for misalignment. Objectively and directly measuring alignment beyond the traditional binary Yes/No, They Are/They Aren't, requires technology. In the presentation, we will explain the multiple dimensions of alignment which provide insights into groups not previously available to facilitators, and how JOE, an AI-based expert system, is aiding change leaders and consultants to pinpoint action with a new level of accuracy and precision.

Presented by: Michael C. Taylor, CEO, SchellingPoint — USA


Collective Action

Are You a Change Saboteur? How to Create Change in a Change-Averse Organization

In large-scale, organizational systems change, initiatives can go one of two ways: success or failure. As change practitioners, we can often feel that we are fighting an uphill battle against a system that is determined to sabotage change to fail, instead of contributing to success. This interactive session will provide an example of a large change implementation and why an effectively defined change framework is not always enough to control the chaos. We will review a healthcare client's change lifecycle in transitioning to an electronic health record (EHR) system intended to improve clinical operations and enhance patient care/satisfaction. We will explore challenges the change team faced and discuss ways in which you can overcome similar challenges in a change-averse organization. Working together in groups, we will "assess and rewrite history.

Presented by: Scott Span, MSOD, CSM, CEO & Lead Consultant, Tolero Solutions — USA; Monica Eliou, MGA, President and CEO, MSE Advisory Group — USA

Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Innovation

Breaking News: The OD Network is Nominated for a Nobel Peace Prize — NY Times, October 2025

If the north star of the "Call of Our Time" is not squarely aimed at innovating to have a more positive impact on a desperately dis-eased global community, then — as David Cooperrider so eloquently suggested in his The OD Network Keynote last year (and in my humble opinion he's spot on) — we'll be wasting our time. An open-minded open-hearted look at a few of the seeds our founding parents planted into the womb of OD, of our past, is essential if we are to do what we are uniquely positioned to do in ensuring that we can contribute to the call of our time — in time. If your soul shares the hope that the hypothetical NY Times "Breaking News" headline is actualizing toward reality, please join us for this TED Talk.

Presented by: Irv Rubin, PhD, CEO, Temenos, Inc. — USA


Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Innovation

How My ADD Has Made Me a More Effective and Compassionate OD Consultant

How have I survived and even thrived with ADD? I have learned to balance self-doubt with self-confidence and this has allowed me to be more authentic and empathetic. I have learned to tune in to my own body and to know when to work nonstop and when to let the sleep take over. I have learned to use my short attention span to be creative and have multiple projects and writing ideas in various stages of incubation. I have learned to leverage my ability to hyper-focus and get fully immersed in a project. I have learned to be compassionate to other's challenges, and to meet clients where they are. I have learned to love my ADD. Change does not scare me, I live passionately, I see possibilities where others see limitations. I embrace how my brain works, in all of its messiness and endless possibilities.

Presented by: Jim Maddox, PhD, Professor & Consultant, The Maddox Consulting Group — USA

Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Innovation

Seven Impossible Things: The Experience and Dynamics of Developing a Transcendent Team

Teams that exhibit extraordinary performance concurrently in all metrics of success are rare, yet do exist. While there is substantial research around similar types of teams such as those who are self-managed, there is a gap in examining these special ‘Transcendent Teams'. This research offers an experiential ethnographic study of the startup and development of a Transcendent Team from the perspective of its team members and support staff. This study itemizes the selection, development activities and differing levels of intervention that such a team used in its transformation. The experiences and impacts of key team members are explored throughout the developmental process, increasing the understanding of Transcendent Teams. By relating to the team's experience and dynamics, it may be practical to replicate and extend similar benefits to the community, government, business and other organizations looking for a transformational change.

Presented by: Marc Hanlan, PhD, Partner, LLMC Partners — USA


Innovation

Making Sense of Use of Self: The Key to Your Ultimate Effectiveness

Leader or change agent, new or experienced, your impact is inter-twined with who you are and how you manage your self in action. After all the personality variables, education, and training, outcomes depend a great deal on how you use your self. Every day we are faced with situations in which it is important to understand what is really going on, be present and conscious, have clear intentions and use choices in our action-taking. In this session, get practical learning and simple models to clarify what use of self means, how it operates and how anyone can begin their own development. Using lecturettes and short, engaging experiential activities, learn about self and others, gain insights into what you might need to “manage” to get your desired impacts, and understand the usefulness of use of self in common aspects of our work.

Presented by: David Jamieson, PhD, Associate Professor, University of St. Thomas — USA


Monday, 10:30 AM – 12:00 PM

Technology

Structured Dialogues with GoWall: A New Type of Meetings Where Everyone is Engaged

We all have been in meetings which were dominated by a few, some of the quiet couldn't participate, a number of participants were multitasking and the remote attendees couldn't get a word in. All this can be remedied by using GoWall and Structured Dialogue. In this hands-on session, participants begin with a design activity to experience how to design for structured dialogues. They will then simulate a large meeting where some of the participants are in the room and others are virtually located. Participants will be organized by teams. They will be given an opportunity to experience and practice an innovative new approach to engaging with everyone (even the quiets) systematically curate all input and quickly derive a plan of action. This session requires participants to use their computer.

Presented by: Isabelle Suares, Meeting Facilitator, Independent — USA

Collective Action

Applying Native American Wisdom to Organization Development and Change: A World Café Experience

Using a World Café format, participants will apply a variety of Native American wisdom ideas to organization development and change opportunities. The meaningful conversations will center around several Native American traditions and wisdom teachings:

  • The use of ceremonies
  • Holistic thinking and connectedness
  • Prayer/meditation & mindfulness
  • Care for the earth and the natural world (sustainability)

The session will allow participants to share thoughts, ideas, experiences and aspirations that integrate the dimension of spirituality in organizations.

Presented by: Jim Maddox, PhD, Professor & Consultant, The Maddox Consulting Group — USA


Collective Action

Collaborations That Work — And Last: Learnings From Success in an Unlikely Place

Collaboration has become a dirty word in the management literature. Enormous money gets spent on the trappings of collaboration (workspaces, team building trainings, etc.), but too often, this either doesn't produce tangible returns, or worse, makes people less productive than before. That said, collaboration is what it's all about, right? Frictions and disconnects between people, groups and organizations are some of the biggest barriers to improved productivity, creativity, flexibility and organizational resilience. While most organizations have yet to find the "secret sauce," a 25-year collaboration in the most unlikely of places has been quietly running along making partners of former enemies, saving money, spawning creative solutions and generating thousands of skilled collaborators who have moved onward and upward in their organizations. This partnership between the Environmental Protection Agency and the Department of Defense to clean up hazardous wastes at military installations has a lot to teach us about how to do collaboration right.

Presented by: Joseph P. Foran, MA, MP, PCC, Senior Consultant/Executive Coach, Coverdale/The Management Edge — USA

Innovation

Joining, Not Judging: Bridging Divides to Enhance Interactions and Create Inclusive Workplaces

The rapid change organizations are undergoing requires us to work together more quickly, effectively and innovatively than ever before. Yet organizations often overlook a choice that makes a huge difference in interactions — the choice to judge or join others. In uncertain times, judging is the go-to behavior, though it creates fearfulness, reluctance to speak up and an incredible amount of wasted energy and potential. Joining requires coming out of your bunker to be open and trusting, and to operate as if we're in this together, setting aside mindsets of competition, isolation and protectionism. How do we create inclusive environments in a polarized society or in workplaces where people don't know who they can trust or where they can be heard and valued? In this session, we'll discuss the impact of judging and the need to join others, and share behaviors foundational to a joining culture that can be immediately practiced by anyone.

Presented by: Judith H. Katz, EdD, Executive Vice President, The Kaleel Jamison Consulting Group, Inc. — USA; Frederick A. Miller, CEO, The Kaleel Jamison Consulting Group, Inc. — USA


Monday, 1:00 PM – 2:30 PM

Innovation

Transforming Development: Unleashing Individuals by Changing Organizational Culture

The leadership development industry is thriving. It is estimated that organizations spent nearly $31 billion on leadership development programs in 2016 alone (Global Human Capital Trends, 2016). Despite continued industry growth and a strong cultural emphasis on leadership, there are still doubts that the industry is delivering. Executives across industries are expressing concerns about the future and their ability to find leaders who can handle the complex environment their businesses now operate in. Many practitioners have responded with new ideas about how to create the true development required for effective modern leadership. Unfortunately, many of these interventions face significant challenges of relevance and sustainability. This session will explore methods organizations can use to create and sustain meaningful individual development that has a lasting impact on organizational stability and success. Participants will learn key characteristics of successful vertical development interventions and recommendations for creating a culture that stimulates individual growth and development.

Presented by: Hannah Elise Jones, Consultant, Great Place to Work Institute — USA

Innovation

Pan-Disciplinary OD: Design Thinking for Organizations

Global problems require global solutions. "Global" has connotations far beyond the geographical. Global solutions must be holistic in nature. They must be pan-disciplinary. In the field of organization development, they must bring together multi-disciplinary thinking from psychology, sociology, behavioral economics and natural sciences. This session focuses on the phenomena, challenges, roles, interrelationships and actions involved in th process of enacting organizations, adopting a postmodern ontology and epistemology that is aligned with management and organizational philosophers such as Bourdieu (1977), Archer (1995) and Bhaskar (1998). Design thinking usually focuses on creating new products, spaces, services or structural systems. However, design thinking for social impact aims to enhance the human dynamics and culture in the workplace and communities, building on intrinsic motivation and meaning (Krippendorff, 2004). What does it take for organizations to understand the needs of people in a collaborative process and to innovate with new ways of thinking, doing and relating across a series of interactions/events?

Presented by: Julie Benesh, PhD, Department Chair, The Chicago School of Professional Psychology — USA; Linda Klonsky, Dept Chair, The Chicago School of Professional Psychology — USA; George W. Hay, Associate Chair, The Chicago School of Professional Psychology — USA


Collective Action

Teaming with Aloha: How Storming the Status Quo in Hawaii Redefines the Roadmap for Change Everywhere

In the most isolated place on the planet, relationships mean everything. So how do emerging leaders buck the system and inspire must-have change without alienating the entrenched power base? What if the same cultural constructs and customs that smother innovation could be leveraged to facilitate dialogue and forge new pathways to far-reaching change? In this session, we will explore some of Hawaii's distinct and not-so-unique social structures that both inhibit and empower collective action and institutional change. We'll talk about how recent case studies in cross-sector collaboration are redefining how we approach change management, leadership development, and collective engagement. Through experiential activities that spark generative ideation in teams, participants will learn how to adapt and apply tools and techniques we're using in Hawaii to get results in their own communities.

Presented by: Leslie Mullens, President, PlayBook Consulting Group — USA (Hawaii)

Technology

Workplace Performance Analytics — Next Generation Performance Improvement Technology

This session will introduce you to an emerging trend occurring at healthcare systems seeking to improve patient care efficiency and outcomes to meet government-mandated pay-for-value and magnet status mandates. You will learn how this emerging trend provides OD and performance improvement (PI) professionals with a new capability to apply the 10 international standards of performance improvement that executives are expecting to help them define and drive their human capital strategies. You will learn how healthcare professionals are using 21st-century workplace performance analytics technology to address The Institute of Medicine's Future of Nursing report that discovered uneven nurse-sensitive performance indicators were a symptom of nurse role accountability, responsibilities and authority confusion, resulting in a task-vs-professional-role focus. As OD and PI professionals, we can use this technology to identify costly hidden workplace behavior gaps in real-time to apply our 10 international standards in any industry.

Presented by: Timothy R. Brock, PhD, CPT, CRP, Chief Executive Officer, The Institute 4 Worthy Performance — USA; Enderson P.C. Miranda, MBA, CPHQ, President & Chief Operating Officer, OnSomble, Inc – USA


Monday, 3:00 PM – 4:30 PM

Innovation

Doing Well by Doing Good: Can Conscious Capitalism Simultaneously Achieve Profits and Greater Social Good?

When we think about today's headlines regarding business conduct, many argue that there is nothing conscious about capitalism. Businesses and CEOs may be the most influential members of our global society, yet Gallup suggests a significant trust gap exists between businesses' influential position and the public's belief that their influence will be exerted in positive ways. To narrow this gap, the philosophy of Conscious Capitalism attempts to strike a virtuous balance between profits, environmental impact and the internal and external social implications of a firm's actions. CEOs effectively practicing Conscious Capitalism are reducing levels of fear and turnover, and increasing levels of trust, engagement and profits in their organizations. Join us to learn about Conscious Capitalism's foundations, how and why CEOs are using it, and why as OD practitioners we are uniquely positioned to spread this message and assist these leaders in achieving their calling of elevating humanity through business.

Presented by: Corrie A. Voss, MOD, EdD, Consultant and Adjunct Professor, Bowling Green State University — USA

Innovation/Technology

Serious Games: Putting Your Knowledge into Play for Transforming Behaviors, Enhancing Cultures and Revolutionizing OD

We welcome you to explore the emerging field of Serious Games and how it is changing the way we think about learning and development, problem solving, behavior change and culture development. Your toughest OD challenges will be the backdrop for understanding the basics of how the Serious Games change theory and approach create sustainable transformation. Together we will play and gain first-hand insights into how Serious Games generate rich experiences and model behaviors that readily translate to the real world. A few case studies will demonstrate how Serious Games have been used in corporate, university and international development settings that result in whole organizations winning against their greatest challenges because they are, quite literally, playing the same game!

Presented by: Lisa Marie Main, MA, ABS, Principal Consultant, Continuum Consulting Services, LLC — USA; Wendy B. White, CEO, Continuum Consulting Services, LLC — USA; Jonathan Estes, Founder and CEO, Smart Game Systems — USA


Innovation

Navigating Power Structures and Commitment to Change: The Impact of Collective Change

Organization Development (OD) practitioners know that power structures in work teams can help or hinder organizational change efforts. We also know that an individual's commitment to implementing change is necessary for sustained change. Leveraging power structures and mindsets about commitment is complex. In this session, through a simple, low-risk and fun simulation, you will experience the complexities of power and commitment in a team change initiative. Two academic models form the foundation of the simulation. The first is a theory from sociology gaining popularity in North America. It looks at power structure, conflict and competition in social groups. The second is a multi-dimensional model of commitment to change that shows all commitment is not created equal. Through the shared experience of the simulation, we will consider innovations to improve the impact of change initiatives. The learning can extend to multiple types of change efforts in business and community.

Presented by: Lori Nemeth PhD, Manager, Organization Development and Learning, Fanshawe College — Canada

Innovation

Creating Innovative Interactions Using Improvisation Techniques to Quickly Dissolve Barriers and Open Space for Collaboration

One challenge that internal and external OD practitioners face is creating environments for uninhibited collaboration and conversation to occur. Innovative interactions provide a quick way to establish an open environment and are created by juxtaposing performing arts improvisation techniques (e.g. talking karaoke, flocking movement, conducted storytelling, etc.) with business problem solving and/or collaboration methods (e.g. affinity diagramming, strategic planning, world cafe, etc.). This session reviews three real-life case studies where these methods were successfully used in situations when there was a high degree of mistrust, several failed attempts to solve the problem at hand, and a lot of skepticism. We will also experiment with the techniques during the session, so be prepared to possibly sing, dance or get on stage to perform and improvise your way to a high impact collaborative environment!

Presented by: Rebeca Dawn, MM, Principal, RDIC — USA


Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Technology

Implementing New Technology by Memo, Social Media and a Whole Lot More!

How many of you have worked on a project implementing new technology, and had a client say: "Change management is just communications and training, right?" Explore the use of those activities, plus applying business social media (such as Slack and Yammer) and a whole lot more (including Kahoot and PollEverywhere.com) to facilitate change such as projects such as repeated installations of new systems across the offices of a large enterprise, to change in an agile development environment, to organizational culture change. Leverage technology to bring change to life!

Presented by: Eric Sanders, PhD, Assistant Professor – Chair Undergraduate Business Programs, Cardinal Stritch University — USA

Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Innovation/Technology

Self-Management 2.0: The Marriage of the Humans and the Robots

A year ago, I was working at Google. I loved the free food, the amazing people and innovative culture. Yet, I found my happiness and engagement revolved around one thing: my manager. When my manager was feeling good, things were great. When my manager was feeling crappy, they would switch into directing my work with little input, information or understanding of potential unintended consequences. And I would walk away feeling disempowered and disengaged. Just as my disengagement hit painful levels, I discovered August. August is an OD consultancy specializing in shaping the future of work. August is a self-managing team! The autonomy I experience on a daily basis is incredible. My sense of engagement and empowerment became unprecedented. We had a few simple, clearly defined structures, rules and processes that liberated us immensely. We were incredibly effective, unimaginably fast and inspiringly innovative. Yet as I progressed, I realized the very structures that liberated us also restricted the things that made us human. Structures like holacracy, sociocracy, agile and lean have supported incredible innovation. Yet it often seems like they were designed for robots, not humans. What if we could marry the innovation in structure, process and organization design with insights in culture and teaming to build organizations that truly thrive? As OD practitioners, we are uniquely suited to lead the charge in building incredibly innovative organizations that are endearingly human. Come to the session to learn how!

Presented by: Usha Gubbala, MAOD, Organization Design, Strategy, Transformation Consultant, August Public Inc. — USA


Idea Exchange Session
Hear three short form presentations designed to spark big ideas and creative thinking in the field of Organization Development!

Technology

The Future of Your Organization is ... Online

Enterprise social networks (ESNs) are tools used at organizations that allow employees to connect with one another, exchange information and collaborate on projects. They are becoming increasingly popular, and they have the ability to fundamentally change the way that companies work. ESNs such as Workplace by Facebook, Slack, Microsoft Teams and others, can positively impact communication, collaboration and engagement for an organization. In this session you will hear about enterprise social networks, specifically focusing on Facebook's newest Workplace product; you will learn about the benefits of implementing an enterprise social network; and you will learn about the adoption process, change management strategy and critical success factors needed to introduce an all-company global technology platform. Lastly, the presenter will discuss ESNs and implications for OD professionals. Examples will be shared through a case study of the implementation process at Ketchum, a global marketing communications company.

Presented by: Melissa Barry, MA Senior Consultant, Strategy & Organizational Effectiveness, Ketchum — USA


Tuesday, 8:00 AM – 9:30 AM

Innovation

The Step Change for OD: Creating Possibility

The OD models developed in the 1970s and 1980s provided our profession with the solid and robust frameworks needed to deliver value to organizations. Most of these models remain sound in their approach and provide good roadmaps for OD strategy development. However, the OD function is at risk of underperforming and under-delivering by overlaying the models with initiatives that do not have the flexibility to meet the changing landscape of organizational environments. The heralded "New World of Work" (reference: Bersin by Deloitte research) is upon us. The call to action is not with an academic lens but with a tactical lens. What do we actually need to DO in order to deliver value and impact? Delivery beyond the standard OD repertoire — how do we make sure we're moving fast enough to meet organizational needs? These are the questions I am on a mission to answer.

Presented by: Emma Kirkman, Global OD Strategist, Talent Teq — New Zealand

Collective Action

Leadership as a Lever for Large-scale Culture Change while the Whole World is Watching

In the spring of 2014, the Department of Veterans Affairs scheduling issue unfolded on front pages around the globe. Within months, VA undertook an enterprise-wide transformation effort to shift from a rule-based to a principles-based culture. This refocusing is largely dependent on leadership — and not just senior leaders, but leaders at all levels. All VA employees must be able to adapt and change to make decisions based on core values, sound judgment and the courage and opportunity "to choose the harder right instead of the easier wrong." While transformation at VA is ongoing, the department has made great strides in improving customer satisfaction and employee engagement. This joint session by VA and their external consulting partner details VA's approach for developing a common language and a common set of behavioral expectations and leadership philosophy for leaders at all levels and how that approach may be applied across a spectrum of organizations.

Presented by: Jon Kesler, Principal Consultant, Center for Veterans Enterprise Transformation, The MITRE Corporation — USA; Sarah A. Nissenson, Principal Consultant, Human and Organizational Systems, The MITRE Corporation — USA; Maureen L. Marks, PhD, NCOD Deputy Director, Consulting Services, Department of Veterans Affairs, Veterans Health Administration (VHA), National Center for Organization Development (NCOD) — USA


Innovation

Meaning-Making in Work and Life: OD's Contribution to Growth and Change

The process of meaning-making is essential to our nature. As OD practitioners we aspire to greater consciousness of this innate tendency and to more control over it, both for ourselves and for our clients. Theorists have noted that, as we age and our awareness of self and others increases, our meaning-making ability sharpens. This presentation will explore the impact of meaning-making in the practice of OD and allow you to examine the role of meaning-making in your own OD work. We will review significant theoretical concepts, such as self-actualization, flow, immunity to change and logo-therapy, and consider how they illuminate some of the OD interventions we employ to help clients make meaning of current situations and shape positive change. Together we will share productive applications of meaning-making, adding to your range of tools in coaching individuals and teams.

Presented by: Leni Wildflower, PhD, PCC — UK; Cindy Miller, PhD, ACC — USA

Collective Action

Leveraging Workplace Design for High Impact and Meaningful Whole System Change

The physical workplace has typically been viewed as a sunk cost managed by real estate, disconnected from the business and from OD. However, what if the workplace could be a catalyst to ignite a new way of working and enable a company's vision and strategy? Leveraging the workplace as a strategic enabler, Activity Based Working (ABW) was born in Europe 26 years ago to disrupt our existing work paradigms and provide employees with the freedom to work anywhere, anyhow and anytime. With the changing nature of work and enabling IT tools, our current work paradigms no longer serve us. In rethinking the way we work, ABW leverages the workplace as one of the most tangible and powerful levers for change. This session helps OD practitioners answer the call of our time, to innovate beyond the traditional scope of OD by exploring change through the intersection of workplace design and culture.

Presented by: Luc Kamperman, Managing Partner, Veldhoen + Company — Netherlands; Allison Tsao, MS, SPHR, Australia, Senior Change Consultant, Veldhoen + Company — Australia


Innovation/Technology

OD 2020: The New Age of Innovation and Its Impact on Organization Development

With the recent and explosive growth across a number of technology and innovation-related realms, the entire field of organization development is poised to be directly and extensively affected by these developments. Emerging technologies including Internet of Things (IoT), interactive social media (chatbots), augmented and virtual reality (AR/VR), machine learning, artificial intelligence (AI) & cognitive-based technology, semi-autonomous robotics and niche manufacturing (e.g., 3D printing) and more are becoming commonplace in society and organizations, yet the OD field is only beginning to realize the potential applications — and possibilities and pitfalls — of these and other technological advancements and innovation. Join Trevor Maber as he shares why technology and innovation are turning into the next big business game-changer and how you, your organization and your clients can best leverage what's next and what's now!

Presented by: Trevor Maber, PhD, MA CPHR, Business School Professor, University of Saskatchewan — Canada


Tuesday, 10:00 AM – 11:30 AM

Innovation

Learning to Treat Others the Way THEY Want to be Treated: Cultural Intelligence (CQ) begins with Cultural Self-Awareness

Cultural Intelligence (CQ) is the ability to live, learn and work with people from different races, ethnicities, gender identities, religions, generations, physical & mental abilities, etc., in multiple cultural and social setting at various layers of culture: national, regional, organizational and group. Self-awareness is the foundation of CQ. Self-awareness is knowing who you are and what you believe, your values, feelings, attitudes and behavior. Cultural self-awareness is the essential building block for understanding who you are by the sum of your identities — for example at the intersections of race and gender identity, religion, age and class, and how you are perceived by others. Cultural self-awareness gives you the ability to understand self in relationship to others and better respond to the needs of both self and others. Improve your cultural awareness and gain the ability to treat others the way they want to be treated and find common ground.

Presented by: Barry Cross, President, Elsie Y Cross Associates — USA

Collective Action

Connect, Then Lead

Before people decide what they think of your message, they decide what they think of you. A growing body of research suggests that the way to influence and to lead is to demonstrate traits of both warmth and strength. This is difficult to do but not impossible, depending on your chemical and dispositional makeup. Emotional competence is a key driver for leadership success and high-performing teams. In order to influence we need to increase our emotional competence for the purpose of empowering others and stirring them to effective action. Emotional intelligence is hard wired in our neurology, however emotional competence is learned. In this interactive session, you will learn the latest research on influence, the best practices on how to increase emotional competence in transforming leadership behaviors, and how to shift your emotional state quickly to naturally express warmth and strength.

Presented by: Carolyn Godfrey, MA, PCC, President, Evolve Consulting — USA


Collective Action

Let's Break the Rules — Let's Talk Politics: Using OD to Ignite Community Conversations for Change"

Let's break the rules — let's talk politics. As professionals, many of us have been discouraged from having conversations about politics as differing political views have the potential to lead to conflict. But let's face it, today's political climate has ignited the conversations that we've been avoiding. The field of OD was built upon collective action and positive social change, but are we, as OD practitioners, staying true to our values if we are shying away from the most transformative conversations? During this interactive session, attendees will discover tools that facilitate safe spaces and promote open and honest dialogue — despite the differing experiences political views that each participant may bring to the session. Participants will utilize the Future Backwards Model to explore actionable steps that may be necessary to affect positive social change. Attendees will leave with the fuel to continue to be agents of change in their own communities.

Presented by: Christina L. Scott, MA, MSOD, Change Agent, District Government — USA; Yodit Tewelde, PMP, MSOD, Director of Operations, House of Representatives — USA; Shari Laldee, MSOD, Director, Corporate and Foundation Relations, UNCF — USA; Ingrid Mendez, MSOD, Human Resource and OD Partner, Eileen Fisher, Inc. — USA

Innovation

Cross-Sector Leadership: Creating Social Change Across Differences

The complexity of the world's current problems requires shared leadership. Cross-sector leadership offers a new path forward for those seeking ways to expand their impact, increase the scale of their change and increase the size of their network. This session will cover the research about cross-sector leadership, including a review of best practices and the skills that are important in leading cross-sector change. Both presenters will also speak to their practitioner experiences with cross-sector leadership. The presentation will dive deep into the Presidio Institute, the country's only cross-sector leadership development program, and how it equips its participants with the skills they need to create change in their communities. Participants will engage in a dialogue with presenters about how to apply the principles of cross-sector leadership to their work and will be able to reflect in-session about how to improve outcomes in their organization or community.

Presented by: Kimberly Walker, MA, MOD, Training, and Technical Assistance Manager, PhD Student, Urban Institute, Antioch University — USA; Jeanine Becker, J.D., Manager of Learnings and Networks, Presidio Institute — USA


Collective Action

Unleashing Collaborative Intelligence (A Whole New Superpower): Why, What, and How?

Why are we all so fired up about collective action and collaboration? Why are top-notch researchers at places like MIT, Google, and Harvard investing their research efforts here? It’s because the old way of organizing no longer serves us. We need new approaches that enable continuous evolution, innovation, and engagement. This session includes a real-life story from the trenches in an unlikely organization showing the world what’s possible. This session features a celebrity interview with Tom Walter, former CEO (and current Chief Culture Officer) of Chicago-based Tasty Catering, with insights from the researcher-practitioner who studied their journey. Tasty built the plane while flying it, moving from top-down command and control to a radically collaborative culture with extraordinary results. Acknowledging that each organization’s story will be unique, what underlying dimensions enable this journey? The presenters kickstart organizations’ sense of possibility and share practical know-how for shaping their own paths forward.

Presented by: Karen Dawson, MA, PhD, Elephant Whisperer, Deeper Funner Change — Canada; Julie Huffaker, MBA, MA, PhD — USA; Tom Walter, Chief Culture Officer, Tasty Catering — USA

Innovation

Developing an Organizational Strategy in 4 hours? Yes really!

This session will engage leaders and key stakeholders in developing a robust strategy using a hands-on approach to leverage a creative blend of tools with the strategic needs of the organization. The innovative nature of this approach breathes new life into the tried and true standards for developing a robust strategy that is fast, focused, fun and sustainable.

We begin with the end in mind using a magic wand to establish the desired state. We then introduce the following predictive tools and methods to:

  • Interrogate reality by defining the official truth from ground truth
  • Identify and categorize causal factors using a rapid performance analysis
  • Target solutions that eliminate barriers using a “21 activity”
  • Predict strategic direction and actions using a modified SWOT analysis
  • Isolate key behaviors critical to fuel the desired results with impact
  • Assess the appetite for change with stakeholders using a simple culture pulse
  • Provide everyone an executive summary with immediate next steps with assigned actions

Pre-work: Think about what your desired state and come prepared to share:

  • What would be different?
  • What would you notice people doing differently?
  • What leading indicators or results would be different?
  • What behaviors would we stop or start as a result?

Presented by: Timothy J. Gillum Ph.D., Director, Training, Baxter Healthcare Corporation — USA; Kery Mortenson, MS CPT, Training Effectiveness Manager, Baxter Healthcare Corporation — USA


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