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2019 Annual Conference: Concurrent Sessions

2019 OD Network Annual Conference - Agility & Resilience: Navigating Complexity & Transformation

Concurrent Sessions

Friday, 11:00am – 12:30pm

Higher Ed-Workplace Collaboration: Developing Inclusive Leaders & Followers in Daily Work

Jeff Branch, EdD, Program Chair, Organization Development and Leadership Programs – Philadelphia College of Osteopathic Medicine;
Ilene Wasserman, PhD, President – ICW Consulting Group

This session brings to light and critically examines lessons learned after three years of implementing two innovative practitioner-scholar graduate programs. We begin with a timeline activity mapping graduate education in OD. After reflecting together on the patterns, we share the story that emerged out of our work together — both intended and spontaneously, we will elicit other stories of collaborations and innovation in OD higher education in the room. Then, together, we will look at the implications for innovations for organizational development, higher education and leadership in the future.

Unleashing Adaptive Space: Principles, Methods and Practices. How to Create Profound Change

Michael Arena, VP of Talent & Development – Amazon Web Services
Sharon Benjamin, PhD, Senior Principal – The Clearing

Named one of the best business books of 2018 by Forbes, Adaptive Space: How GM and other Companies are Positively Disrupting Themselves and Transforming into Agile Organizations equips leaders and organizational consultants with necessary insights to operate in today's complex and unpredictable world. Adaptation and agility is critical because disruption is relentless and increasing. To succeed, organizations have to be able to react to disruption in real-time. By unleashing adaptive space, organizations are able to foster connections among people, ideas, information, and resources in order to make innovation and adaptability part of your organization's DNA. The key to creating and leveraging adaptive space is social. Leaders and change practitioners need to deeply understand the power of social interactions to facilitate the flow of ideas, information and insights into, and across

Managing the Polarity between Flexibility and Stability: A New Framework for Organization

Shelley Kirkpatrick, PhD, Principal – Organizational Change Management
Sarah Miller, MA, Organizational Effectiveness and Change Management Lead – The MITRE Corporation

This session is geared toward helping OD practitioners explore and apply tips and tactics that will help client organizations enhance their organizational agility. We will expose participants to a framework of organizational agility that is grounded in research and has been applied in government organizations. We take a systems-thinking approach in guiding teams and organizations to a new way of thinking about how work gets done through processes, structures, and norms. For our clients, some of the biggest challenges have been in understanding and implementing new ways of leading and in managing the tension between stability and flexibility within an organization. We're excited to explore these challenges and the tactics we've found useful, as well as those brought by participants, in helping organizations learn to thrive in this increasingly complex and ambiguous environment.

Friday, 1:30pm – 3:00pm

OD Talks

How Crucible Experiences Shape Our Character and Build Our Resiliency

Celia Szelwach, DBA, PMP, Owner and Principal Consultant and Professor – Gift of Words LLC, Cabrini University, and Pepperdine University

This session will focus on the OD professional as the initial instrument for change. In order to help organizations and teams effectively navigate through VUCA environments, we ourselves have to build our personal resiliency particularly in understanding and learning from setbacks that will inevitably arise. During this interactive session, the facilitator will share a personal story of facing and overcoming adversity during military service and encourage participants to consider the lessons learned from their own crucible experiences and how these can be shared to enhance the learning of others. You'll leave with an understanding of: 1) How grit, failure, and a growth mindset shape your character and build resiliency; 2) How to apply these concepts to reassess and reframe your own crucible experiences into new learning; and 3) How we can learn from the crucible experiences of others.

Innovation Swarms: Harnessing Complexity to Imagine New Solutions

David Livingston, EdD, Director of Leadership Development – McChrystal Group

According to an Accenture study, 84% of executives considered their future success to be very or extremely dependent on innovation; however, innovation sprints, crowd sourcing, brainstorming meetings, monetary incentives, and other common methods do not effectively unlock a team's creative potential. Typically, these methods are ineffective because they either lack focus — producing unrealistic and untenable ideas — or they are too structured — resulting in stale and uninspired solutions. The key to unlocking novel, viable solutions lies in one of the core tenets of complexity theory: the principle of self-organization. Using examples of complex adaptive systems in nature, this session explores how leaders can facilitate a team session that will catalyze innovation to address confounding challenges.

The Blessings of Rush-Hour Traffic: Using Micro-Challenges to Build Your Resilience

Linda Hoopes, PhD, President – Resilience Alliance

Micro-challenges — short-lived, non-traumatic disruptions of expectations — provide a wonderful opportunity to intentionally build the mindsets and "muscles" that shape our resilience. Research suggests that responses to small challenges are predictive of responses to larger one; the emerging science around neuroplasticity tells us that small, frequent actions can change our brains in permanent ways. Through examples, stories, and a little bit of elegant science, this presentation will inform and inspire you to recognize and capitalize on the power of everyday challenges to help you and those around you increase your readiness for dealing effectively with larger and more disruptive experiences.

When Do You Stop? Using Resilience to Transform Yourself, Clients & Organizations

Glen Earl, PhD, Department Chair – The Chicago School

This 18-minute presentation is an active street performance approach that demonstrates how you being resilient can truly transform yourself, your clients and organizations, using diverse global examples of people who did not stop — who continued in the face of multiple failures and numerous rejection, ultimately succeeding and achieving their dream, their goals, and their heart's desires.

A Call to Appreciative Resilience – Crafting a Personal Plan

Jeanie Cockell, EdD, Co-President – Cockell McArthur-Blair Consulting
Joan McArthur-Blair, EdD, Co-President – Cockell McArthur-Blair Consulting

To do work within organizational complexity, OD practitioners need to be resilient. In this highly experiential workshop, participants will create their own resilience plan using the concepts of appreciative resilience. Appreciative resilience uses the principles and processes of appreciative inquiry to deeply examine and form practices in the experiences of hope, despair, and forgiveness. We will begin by exploring appreciative resilience. Then we will examine how appreciative resilience can become a practice of fostering hope and a hopeful view, uplifting strengths in times of despair, and undertaking the powerful will to forgive — three tenets of appreciative resilience. Each participant will leave the workshop with an appreciative resilience plan that they can use for themselves and easily adapt for facilitating with others. Come, experience, and leave with a practical tool that can be used again and again.

Translating Agility Into Organizational Reality: Research, Best Practices, Co-Design

Erika Jacobi, PhD, Managing Director – LC GLOBAL Consulting Inc.

Agility is a prerequisite of resilience. If we want to survive and thrive, we need to learn how to flexibly adapt as an organization to unforeseen circumstances without losing the essence of our identity. Creating such dynamic stability, however, is easier said than done. How can we set up an organization on a cultural, structural, and behavioral level so that we foster true agility and nimbleness? This session seeks to provide a platform for creating solutions together. The presenter will provide an overview of relevant research and best practices in a 20-minute mini-presentation. Participants then work on developing agile solutions for a case company aiming to impact their a) culture, b) structure/design, and c) mindset and behavior. Simulating time pressures and complex information flows, the groups will experience agile as they are developing agile designs together.

 

Saturday, 11:00am – 12:30pm

Your Buyers Can’t Hear You: Moving Beyond the Elevator Pitch to Establish Deeper Connections

Nick Tobey, Senior Director, Client Engagement – University of Arizona

Have you ever felt awkward meeting potential clients? Or like the character George from Seinfeld, walked away wishing you said something else that would have had greater impact? The traditional approach to creating an elevator pitch has been around for ages. Yet people still struggle when they network for new business opportunities. We are competing in an increasingly complex world inundated with distractions that inhibit our ability to stand out and connect with impact. Using a tool from Hollywood storytellers, this interactive session will offer a new way of thinking about your story and how to entice people into learning more. Participants will walk away with a fresh, more compelling way to connect with potential clients.

People First: Coaching Strategies for Developing Agile and Resilient Organizations

Jackie Bsharah, Principal – Dynamic Collaborations
Tom Hayashi, MS Ed, PhD, Chair, Program Director – Saybrook University

Much of the research on organizational effectiveness and productivity highlights the need for agility and resilience. That often translates into the stamina to stay engaged regardless of internal and external hardships, and the ability to bounce back after setbacks or apparent failures. There is a strong correlation in the literature between agile and resilient organizations and the positive mindsets of the leaders of those organizations. According to Stanford University Professor Carol Dweck, mindset is the key determinant of how individuals will interpret and respond to situations. Thus, it is important for organizations to devote time and resources toward the development of the mindsets of their leaders at all levels of system. This session is titled People First to highlight individual development as an integral part of systemic development. We have developed a research-based, field-tested coaching model and strategy to help facilitate a mindset that supports agility and resilience.

Appreciative Inquiry – Co-creation, Emergence, and Inclusive Design

Faith Addicott, MPA, Organizational Development Consultant – Confluence Consulting Northwest, LLC
Staceye Randle, Human Resources Professional – Education Opens Doors

This session will introduce attendees to the principles and practices of Appreciative Inquiry (AI). Through an experiential and co-created session, participants will learn the revolutionary results that are possible when clients and systems are engaged in inclusive, participatory, and creative processes that focus on the best possible aspects of the present and the future. Encompassing aspects of participatory leadership, design thinking, systems thinking, strengths-based assessment, and high engagement process, AI is a tool for uncovering the questions that most need to be asked in an organization, and for gifting the members of that organization with their own creative capacity to both ask and answer.

Creating Interaction Safety: An OD Change Intervention

Frederick A. Miller, CEO – The Kaleel Jamison Consulting Group, Inc.; Judith Katz, Executive Vice President – The Kaleel Jamison Consulting Group, Inc.

Ideas are the engine that drives organizational success. They are the wellspring for innovation and creativity. When people feel a level of safety in their interactions, it speeds up making problems visible and accelerates decision-making. When people DON’T feel that sense of safety to speak up, it creates waste: people work around colleagues or departments, or don’t share information. While many organizations say that level of safety is aspired to as a norm, few organizations and workplaces are achieving it. In this session, we’ll discuss how to create an OD change intervention related to interaction safety and how that impacts individual and organizational performance. We’ll explore how safety differs within and is affected by levels of system, how to diagnose the Four Levels of interaction safety, and what actions leaders, practitioners and individuals can take to increase interaction safety and move their teams and organizations to higher levels of performance.

 

Saturday, 3:00pm – 4:00pm

Unpacking Agility: Improve Agility for Teams and Individuals

Jacquelyn Bergmann, EdD, Senior Consultant – Synergistic Transformations

This 60-minute charrette takes a deep dive into the seven major attributes of agility and analyzes each through the lens. Attendees will learn to create team assessments. This session will provide participants with a deep understanding of the adaptability and proactive sides of agility, and behaviors that exemplify an agile team. Participants will collaborate in large and small groups to create agility assessments and activities. Each will take away two normed assessments, activities, and new agility assessment questions for immediate use in the workplace.

Accelerating Culture Transformation and Leaders' Personal Growth Through Immersion

Patricia Averett, MSOD, Associate Partner – Kincentric
Debby McIsaac, Global Head, Employee Engagement and Social Impact – Hewlett-Packard
Martin Stier, Global Head of HR, Imaging and Printing Business – Hewlett-Packard

Discreet approaches are insufficient in helping leaders foster resilience in themselves and their organizations. Learn how a flagship division of a global organization integrated multiple methods from systems thinking, design thinking and growth mindset into an immersive, customized process that helped executives lead a "renaissance" to reposition the business and drive growth. The division selected a cohort of executives who led 3,500 people in the United States, Europe and Asia to participate in an immersive experience to foster personal growth, improve organizational effectiveness and accelerate innovation. Each leader was matched with a consultant who collaborated with them on-site, working with their challenges and teams. We integrated expertise in culture transformation, executive coaching, employee engagement, leadership development and team development. One-year results were statistically significant. Cohort leaders achieved gains in employee engagement up to +38 ppts. and gains in growth mindset up to +43 ppts., accelerating the division's cultural and strategic initiatives.

The Age of Insights: Data Literacy in a Disruptive World

Clara Lee, MA, Manager – Deloitte Consulting, LLP
Robyn Wagner Skarbek, MSOD, Senior Manager – Deloitte Consulting, LLP

The world is changing at an exponential rate. Data is everywhere, and organizations are undertaking digital transformations to provide data to help make better decisions faster. Too often data is provided without context or, worse yet, the wrong data is provided. The role of automation and robotics in data analysis and reporting is prevalent across industries. We think the human side of data is equally important. This session focuses on building data literacy, including working with senior leaders to identify the real business questions being asked, determining data requirements, conducting data analysis, deriving insights, and telling a story using the data. Building data literacy can help organizations make better decisions faster, and can help OD professionals build strategic, value-add relationships with the business.

 

Saturday, 4:30pm – 5:30pm

Scaling Agility Through Leader Development: How to Develop a Team of Teams

Nathan Blain, MBA, Global Leader, Digital Transformation Solutions – Korn Ferry
David Livingston, EdD, Director of Leadership Development – McChrystal Group

It's no surprise that in a fast-moving, complex environment, enterprise agility is the key to sustained success. Yet, despite this common understanding, the vast majority of organizations continue to struggle with implementing change and executing their strategies. At the root of this challenge is an inability to scale individual and team agility to the organizational-level. Scaled agility requires leaders to use a systems approach that integrates the right processes, technologies, behaviors, and measurement tools to construct a true Team of Teams. This session will consist of a dialogue between members of two consulting companies as they discuss how they each uniquely leverage leader development with their clients to catalyze an agile enterprise.

Make a Bigger Impact: Bringing OD to the Start-up Firm

Kris Lea, PsyD OD, PCCP, President – Kris Lea Consulting Group
John Turanin, MBA, Principal – BioTransitions LLC

OD Practitioners invest countless hours with mature organizations. Even greater impact can be made by applying OD to start-up firms aspiring to change our world! In this workshop, OD practitioners will grapple with organizational challenges faced by start-ups and determine how the firm can be more successful using OD principles. By illustrating a typical bioscience start-up, participants will be briefed on common challenges faced by entrepreneurs as they build the organization. Participants will collaborate in teams each focused on an “S” of McKinsey’s 7-S Framework. Teams will develop and share key OD recommendations for a hypothetical start-up CEO. Participants will determine which five recommendations may be the most critical for start-up success. Participants will leave inspired and enabled to help build high-achieving start-up organizations.

Leading a Joy Revolution: Creating Space for Workplace Connection, Agility and Resilience

Janice Cross, MSW, RSW, Psychological Health and Safety Advisor, Workplace Culture and Experience – Provincial Health Services Authority
Rick Thomas, EdD, ACC, Chief Inspiration Officer – Ambient Consulting, Inc.

Imagine your organization when leaders — anyone — at all levels believe that they belong and are connected to something larger than themselves; that they feel safe, honoured and compassionate toward others and themselves; that — with other people on their team or within their organization — passionately connect to a shared purpose. This is where the joy revolution can take hold. And this is where agility and resilience at the self, team and organizational levels can flourish. Your facilitators for this highly interactive session will begin by establishing a safe container within which self-reflection, connection and mindset shifting are able to thrive. A brief exploration highlighting the alignment between the research in Transforming Healthcare Organizations (Mental Health Commission Canada, HealthCareCAN, and LEADS Canada) and the IHI Framework for Improving Joy in the Workplace (Institute of Healthcare Improvement) will act as a catalyst to assist everyone in the room to co-create a shared context for exploration. The facilitators will then engage participants in a World Café to harness stories, opportunities and actions that will provide the "how" in terms of leading a "joy revolution." Are you ready to lead a joy revolution?

 

Sunday, 8:30am – 9:30am

Connecting Humans: Structuring New Conversations for Complex Problems

Steve Siegel, MSOD, Culture Nudger – Teamwell Consulting

Organizations are confronted with complex problems every day. Quick decisions must be made to survive, but if engagement and analysis aren't included, the resulting premature decision-making can be devastating. During this session, participants will utilize a tool designed to engage individuals from diverse groups in conversation. The structure of these conversations encourages divergent ideas and breakthrough outcomes, allowing complex problems to be better understood and solved quickly. We will convene a conversation about the Boeing 737-Max crisis. Rather than role-playing, participants will bring their individual understanding of the issue to engage in a post-mortem / problem solving. We will explore what happened, why it matters, and steps that could be taken.

Influence + Impact: Designing What Works

Susan Bethanis, EdD, CEO – Mariposa Leadership, Inc.

Hone your ability to influence! Influencing is a critical skill leaders need for success and is the most requested topic we work on with leaders. Engaging people (through empathy) is key to cutting through the complexity. Those who successfully go from idea-to-innovation understand:

  • What executive presence is needed to sell their idea to peers and upper management
  • How to influence internal colleagues to support and "green light" your idea
  • How to use design thinking as a way to deal with complexity
  • How to deal with resistance to a great idea
  • Six optimal ways to influence: reciprocity, authority, liking, commitment, social proof, and scarcity

In this workshop, Sue Bethanis, CEO of Mariposa Leadership, will share real work examples from her work as an executive coach in Silicon Valley. You'll leave the session with tips on how to best put influencing skills into action to get the resources and buy-in you need to move from idea-to-innovation.

The Neuroscience of Trust, Empathy and Highly Effective Teams

Kenneth Nowack, PhD, Chief Research Officer – Envisia Learning, Inc.

All people have a profound need and capacity to connect with each other, including those working in organizations. Social connections are critical for our species to address and cope with survival-related threats (real or imagined). An important way that we cultivate social connections is through our ability to perceive the thoughts, emotions, and feelings we experience in others. Individuals who have social and emotional intelligence successfully navigate the politics inherent in organizations, better manage conflict with others at work, and sustain relationships with colleagues. This session describes new research on how to measure and change a key aspect of an effective company and team culture: interpersonal trust and psychological safety. The presenter will summarize the latest neuroscience research around interpersonal trust and its relationship to the hormone oxytocin that provides insight about the biological survival roots of unconscious bias and in-group bias. Finally, research from the presenter will explore the link between high trust teams with important employee outcomes such as retention, engagement, reduced job burnout, and well-being.

 

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